Primes

A jury in Seattle will soon determine whether Amazon Prime’s cancellation process is overly complicated. This case comes amid growing scrutiny over the subscription service’s practices. The lawsuit, initiated by two customers, claims that Amazon makes it deliberately challenging for users to discontinue their subscriptions. They allege that the company’s cancellation method is confusing, which can lead to unintentional renewals and additional charges. Plaintiffs are seeking class-action status for their claims, suggesting that many customers might have experienced similar frustrations. During the trial, the jury will assess whether Amazon’s cancellation procedures violate consumer protection laws. … Read more