Hackensack, New Jersey – Verizon customers in the United States could be entitled to a share of a proposed $100 million class action settlement. The lawsuit, filed in New Jersey, alleges that customers were unfairly and deceptively charged undisclosed administration fees as part of their monthly plans. Eligible customers who were affected by these charges between January 2016 and November 2023 have until April 15 to submit a claim. Verizon customers across the country should take note of this settlement and how it may impact them.
The legitimacy of the Verizon class action settlement has been confirmed, with the suing party and Verizon reaching an agreement to resolve the lawsuit. To be eligible for compensation, individuals must have been current or former customers of Verizon’s wireless or data services and must have been charged administrative fees between January 2016 and November 2023. Each qualifying customer may receive up to $100, with the final amount depending on the duration of their customer relationship with Verizon.
It is important to note that by accepting the settlement payment, both the settlement class and Verizon do not admit any wrongdoing on Verizon’s part. The company denies any liability and maintains that the allegations and defense in this case lack merit. However, customers who choose to participate in the lawsuit will be prohibited from suing Verizon over this issue in the future.
Verizon will continue to charge the disputed administrative fee, asserting its right to increase the charge. However, as part of the settlement, the company will revise its Customer Agreement to provide clearer disclosure of the Administrative Charge. Verizon claims that it accurately communicates and describes the wireless consumer Admin Charge during the sales process, in marketing materials, contracts, and billing statements. The Admin Charge is intended to help Verizon cover certain regulatory compliance and network-related costs.
Eligible Verizon customers will receive instructions on how to receive their settlement payment via mail or email. To qualify for a settlement payment, customers must submit a claim through the settlement website or fill out and mail a two-page claim form by April 15, 2024. Failure to submit a claim will result in no payment being received. Additionally, non-participating customers will forfeit their right to sue Verizon on these matters and will be bound by all court orders and judgments related to the lawsuit.
Customers who wish to opt-out of the lawsuit must send a signed request for exclusion to the Verizon Administrative Charge Settlement Administrator before February 20, 2024. Further information and the ability to start a claim can be found on the settlement website: www.VerizonAdministrativeChargeSettlement.com. Verizon customers should be aware of their rights and take appropriate action to ensure fair compensation for any affected administrative charges they may have paid.