MIDLAND, Texas — An increasing number of customers of Kelly Grimsley Auto Group have expressed frustration and confusion as they find themselves entangled in a legal dispute involving the dealership and Hyundai Capital America. Many are reporting significant delays and issues related to vehicle registrations and payments.
Bailey Gonzalez, a long-time patron of the dealership, reflected on her past experiences with the business, describing them as smooth and supportive. “They’ve always been so good to me,” she said, noting that the staff remembered her from previous visits. However, after purchasing a vehicle, she found herself waiting for months without receiving permanent license plates. “I still have my paper plate,” she added, indicating a lack of clarity about her vehicle’s registration status.
Customers like Gonzalez are not alone in their concerns. Reports of missing license plates, unaddressed loan payments, and repossessions have emerged from the Permian Basin. Another customer, who requested to be identified only as Brant, voiced alarm over his inability to register his car. “The money that my bank paid them — they did not pay the company that owns the title to my car,” he explained.
The controversy comes as Kelly Grimsley Auto Group faces a lawsuit worth $15 million. Court documents reveal that the dealership has acknowledged failing to make necessary payments as specified in loan agreements and does not maintain proper insurance coverage.
Gonzalez described her sense of helplessness in navigating the situation. “My only issue with this whole situation is I have no idea what’s going on,” she said, emphasizing that many customers are left in the dark about the intricacies of the dealership’s financial practices.
Local customers have also expressed their frustrations to various media outlets. One woman recounted that she was assured by the dealership they would pay off her car loan, only to find herself still liable for payments. Such experiences have led to growing unease in the community regarding the dealership’s reliability.
In light of these developments, customers are left wondering what steps to take next and whether they risk losing access to their vehicles. “What do we do? Where do we go? Are we in danger of losing our vehicles?” one concerned individual asked, echoing the sentiments of many feeling vulnerable in this precarious situation.
Efforts to obtain further comments from Kelly Grimsley Auto Group were met with a response indicating their policy not to discuss ongoing litigation. As the legal battle unfolds, customers are left to grapple with their uncertainties regarding vehicle ownership and the dealership’s future.
This article was automatically written by Open AI, and the people, facts, circumstances, and story may be inaccurate. Any article can be requested for removal, retraction, or correction by emailing contact@publiclawlibrary.org.