Customer

"PetSmart Exonerated in Assault Case: Jurors Hold Employee Solely Accountable for Customer Dispute"

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Detroit, Michigan — A federal jury has cleared PetSmart Inc. of liability in a case stemming from a 2020 incident involving a workplace assault. The verdict, delivered on Friday, assigned full responsibility to a store manager for an altercation that left a customer injured and claiming psychological harm. The jury’s decision resulted from a trial that examined a confrontation between the store manager, Krista Aurand, and customer Iza Noor. The incident occurred on November 17, 2020, during a disagreement over the pricing of dog toys at a Chesterfield location. Following about an hour of deliberation, … Read more

US Software Giant Vehlo Completes Acquisition of Mexican Customer Retention Leader Total Customer Connect

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Mexico City, Mexico — U.S. software firm Vehlo has successfully acquired the remaining shares of the customer retention platform Total Customer Connect (TCC), which includes TCC’s operations in Mexico. The deal was facilitated by the legal firm Nader, Hayaux & Goebel, based in Mexico City. Vehlo’s acquisition of TCC marks a significant expansion for the U.S. company, enabling it to enhance its service offerings in customer retention solutions. The transaction underscores the growing trend of U.S. companies investing in Latin American markets to tap into a diverse consumer base. Nader, Hayaux & Goebel played a … Read more

Las Vegas Security Guard Faces 5 to 14 Years Behind Bars for Fatal Shooting of Customer Amid Pandemic

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Las Vegas, Nevada — A district judge has handed down a prison sentence ranging from five to 14 years to a former security guard who fatally shot a customer during the COVID-19 pandemic. The incident, which occurred in 2020, raised significant questions about the circumstances surrounding the confrontation and the subsequent use of deadly force. The guard, who was working at a store in the Las Vegas area, found himself in a volatile situation when he confronted the customer over a dispute. The confrontation escalated quickly, resulting in the guard firing his weapon, causing the … Read more

Qantas Cyber Breach Exposes 5.7 Million Customer Records: A Call for Stronger Data Protection Laws

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SYDNEY, Australia — Qantas Airways recently disclosed a cyberattack that compromised personal information of approximately 5.7 million customers, following an intrusion into an offshore IT call center. The breach allowed attackers to access sensitive data linked to a third-party system, raising significant concerns about cybersecurity practices within corporate operations. In response to the incident, Qantas promptly notified affected customers and sent a follow-up email a week later, expressing regret over the breach and detailing the types of information accessed, which included customer names, frequent flyer numbers, and membership tier status. This sequence of communication echoed … Read more