Genesys Faces Legal Battle Over Alleged Unauthorized Recordings of Domestic Violence Hotline Calls
A new lawsuit filed in San Francisco claims that Genesys Telecommunications Laboratories, Inc. breached privacy laws by allegedly recording conversations without consent on a hotline dedicated to domestic violence victims. The legal action, initiated by two former employees, argues that these unauthorized recordings have potentially endangered the lives and safety of those who called the hotline seeking help. According to the plaintiffs, the company used technology to record and monitor phone calls with the intention of improving customer service within the facility; however, they allege that no proper consent was obtained from either the employees … Read more